IT Support Specialist
Job Summary
To support a growing client base, the full-time remote IT Support Specialist will masterfully troubleshoot technology issues, manage client communications, and contribute to a collaborative knowledge base while ensuring exceptional service delivery.
Key responsibilities
- Become the go-to expert for troubleshooting Windows devices, Microsoft 365, network infrastructure, and VoIP systems
- Own client communication, building rapport and managing expectations to ensure positive outcomes
- Manage ticket queues effectively, prioritizing tasks and handling escalations with confidence
Required qualifications
- Hands-on expertise in troubleshooting and managing Microsoft technologies, including Windows Server and Active Directory
- Strong experience with Microsoft 365, Hyper-V, DNS, and DHCP
- Demonstrated knowledge of advanced networking principles, including firewalls and switches
- Proven ability to create internal documentation that supports team growth
- Experience with Remote Access Solutions like Remote Desktop and RemoteApps
Complete Job Description
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