IT Support Specialist
Job Summary
Passionate about delivering exceptional employee experiences, the full-time remote IT Support Specialist will provide Tier 1 and Tier 2 support while managing user lifecycle processes and administering modern workplace technologies.
Key responsibilities
- Provide Tier 1 and Tier 2 support through tickets, chat, email, and remote sessions
- Administer and troubleshoot identity-related services, including Okta and MFA
- Develop scripts and automations to improve efficiency and reduce manual effort
Required qualifications
- 3+ years of experience in IT Support, Help Desk, or Service Desk roles
- Hands-on experience with macOS and Windows environments
- Familiarity with identity and access management concepts, including Okta and SSO
- Experience with endpoint management tools such as Intune
- Basic scripting or automation experience using PowerShell, Bash, or Python
Complete Job Description
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