IT Support Specialist
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Job Summary
To provide essential technical support, the fully remote IT Support Specialist will manage incident resolution, user support, and documentation upkeep while collaborating on cross-functional IT projects.
Key responsibilities
- Respond promptly to incoming support tickets and diagnose and resolve issues in accordance with SLA targets
- Troubleshoot and resolve software, hardware, and network issues, while supporting Microsoft 365 services
- Maintain and update documentation for IT processes and handle user lifecycle management tasks
Required qualifications
- Associate's degree in Computer Science, Information Technology, or a related field, or equivalent experience
- Minimum of two years of hands-on technical support experience
- Experience with ITSM tools such as FreshService, ServiceNow, or Jira Service Management
- CompTIA A+, Network+, or equivalent entry-level certification
- American Sign Language (ASL) proficiency (preferred)
Complete Job Description
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