IT Support Specialist
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Job Summary
Working remotely on a contractor basis, the IT Support Specialist will provide technical support during US hours, focusing on ticket intake, troubleshooting, and user administration to enhance the e-commerce operations of the company.
Key responsibilities
- Manage ticket intake and troubleshooting processes, ensuring accurate documentation and efficient issue resolution
- Engage with end users in a supportive manner, fostering trust and reducing frustration during technical interactions
- Collaborate with team members while adapting to shifting priorities and supporting teammates as needed
Required qualifications
- 1-3 years of hands-on experience in Help Desk or technical support operations
- Basic understanding of user and group administration principles and productivity software environments (Microsoft 365, Google Workspace)
- Proficiency in troubleshooting devices including laptops, desktops, peripherals, and mobile devices
- Ability to triage and troubleshoot issues using a structured approach
- Demonstrated professional and empathetic communication skills when supporting employees
Complete Job Description
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