IT Support Specialist
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Job Summary
To support a dynamic IT team, the full-time IT Support Specialist will manage technical support and troubleshooting for various IT systems, mentor junior staff, and engage with customers to resolve support tickets in a remote environment.
Key Responsibilities:
- Resolve support tickets from contract customers and assist in scheduling tickets for team members
- Provide troubleshooting and desktop support for Microsoft platforms, focusing on Office 365, Microsoft 365, and Azure
- Engage with customers to build relationships and determine the urgency and priority of incoming tickets
Required Qualifications:
- Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience)
- 2+ years of experience in IT support or system administration, preferably in a corporate environment
- Strong knowledge of operating systems (e.g., Windows Server, Linux, macOS) and enterprise applications
- Experience with networking concepts, including TCP/IP, DNS, DHCP, and VPN configurations
- Familiarity with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, JIRA, Zendesk)
Complete Job Description
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