IT Support Specialist
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Job Summary
To deliver outstanding technical assistance, the full-time IT Support Specialist will diagnose, troubleshoot, and resolve issues related to hardware, software, and network systems while working remotely.
Key Responsibilities:
- Resolve support tickets from contract customers and assist in scheduling tickets for team members
- Provide troubleshooting and desktop support, focusing on Microsoft platforms such as Office 365 and Azure
- Engage with customers to assess ticket urgency and prioritize issues for resolution
Required Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience)
- 1+ years of experience in IT support or a related role
- Proficiency with operating systems (Windows, macOS, Linux) and standard software applications
- Strong understanding of networking concepts, including TCP/IP, DNS, and VPN
- Experience with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, JIRA)
Complete Job Description
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