IT Support Specialist
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Job Summary
As a full-time IT Support & Systems Specialist, the candidate will provide comprehensive remote IT support for US-based and global employees in a Mac-first, cloud-based environment, managing onboarding, offboarding, and troubleshooting while collaborating with the global IT team.
Key responsibilities
- Provide day-to-day remote IT support to employees, ensuring high-quality service across US time zones
- Own the full employee lifecycle from an IT perspective, including onboarding and offboarding processes
- Manage and resolve tickets and requests through the company's ITSM system, meeting defined SLAs
Required qualifications
- 3+ years of experience in an IT support/help desk role
- Apple Certified Support Professional (ACSP) certification or proven hands-on macOS experience
- Hands-on experience with an Apple MDM solution and Apple Business Manager
- Experience administering SaaS systems such as Google Workspace and Zoom
- Proven experience providing remote support to distributed employees
Complete Job Description
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