IT Support Specialist
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Job Summary
To deliver outstanding technical assistance, the full-time IT Support Specialist will diagnose, troubleshoot, and resolve hardware, software, and network issues while working remotely and managing support tickets for contract customers.
Key Responsibilities:
- Resolve support tickets and assist in scheduling for various team levels
- Provide troubleshooting and desktop support, focusing on Microsoft platforms like Office 365 and Azure
- Engage with customers to assess ticket urgency and document processes for Help Desk and Dispatch
Required Qualifications:
- Bachelor's degree in computer science, Information Technology, or related field (or equivalent work experience)
- 1+ years of experience in IT support or technical support roles
- Proficiency with operating systems (Windows, macOS, Linux) and standard software applications
- Strong understanding of networking concepts, including TCP/IP, DNS, and VPN
- Experience with helpdesk and ticketing systems (e.g., ConnectWise, ServiceNow, Zendesk, JIRA)
Complete Job Description
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