IT Support Team Lead
Job Summary
Leading a team of IT professionals, the full-time MSP Team Lead will manage client communications, drive process improvements, and uphold best practices in customer support while working remotely.
Key responsibilities
- Oversee the Support Services team to ensure outstanding client support experiences
- Foster a positive team culture and facilitate weekly tech discussions
- Implement process improvements and contribute to service enhancements
Required qualifications
- Proven experience in a customer support management role within a technology or software organization
- Strong knowledge of Microsoft 365, Azure, InTune, and EntraID
- Experience with ticketing systems, specifically Halo PSA
- Demonstrated leadership skills with the ability to motivate and manage a team effectively
- Ability to learn new processes quickly and identify areas for improvement
Complete Job Description
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