IT Support Team Lead
Job Summary
Leading a team of IT professionals, the full-time remote MSP Team Lead will manage client communications, drive process improvements, and foster a positive team culture while ensuring exceptional customer support.
Key responsibilities
- Oversee the Support Services team and ensure high-quality client support
- Implement process improvements and uphold best practices in customer service
- Facilitate team collaboration and contribute to a culture of learning and innovation
Required qualifications
- Proven experience in a customer support management role within a technology or software organization
- Strong knowledge of Microsoft 365, Azure, InTune, and EntraID
- Experience with ticketing systems, specifically Halo PSA
- Proven leadership skills with the ability to effectively manage and motivate a team
- Experience troubleshooting printers and related hardware
Complete Job Description
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