IT Support Technician
Job Summary
Providing first-level technical support, the part-time IT Support Technician will assist in processing incidents and service requests, troubleshoot hardware and software issues, and monitor critical devices while working remotely with global teams.
Key responsibilities
- Assist in the primary analysis of incidents and requests received by the Global ServiceDesk
- Regularly monitor critical devices, servers, and network infrastructure, responding promptly to alerts
- Provide technical support for mobile devices and manage IT asset inventories
Required qualifications
- Education in Systems Engineering or similar experience
- 1-3 years of overall experience with at least 1 year in IT Helpdesk Support
- Knowledge of ticketing systems and IT certifications are a plus
- Ability to analyze complex problems and propose effective solutions
- Strong communication skills for interaction with internal customers and support teams
Complete Job Description
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