IT Support Technician
Job Summary
Working remotely full-time from Sunday to Thursday, 2:00 pm to 11:00 pm EST, the Support Technician will engage with clients to understand their technology needs, propose solutions, and ensure the smooth operation and security of IT infrastructure while performing tier I and II support responsibilities.
Key responsibilities
- Communicate with clients to assess their technology needs and provide effective solutions
- Monitor and maintain computer and network operations, ensuring backup and recovery functions are performed regularly
- Implement and support the integrity and security of technology and data, including compliance with PCI standards
Required qualifications
- Proven experience in IT technical support, specifically tier I and II
- Strong knowledge of server and network troubleshooting, including firewalls and VLAN configuration
- Familiarity with Microsoft products, including Windows Server and Office 365
- Experience with virtualization technologies, particularly VMWare
- Understanding of DHCP, DNS, and IP protocols
Complete Job Description
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