IT Support Technician

Job Summary

Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, Microsoft 365, and connectivity issues, working from a client site, office, or remote home office as needed.

Key responsibilities:

• Manage and troubleshoot support tickets efficiently, serving as the first point of contact for client technical assistance
• Provide exceptional customer service while collaborating with technical team members to resolve client issues
• Document technical work comprehensively and maintain accurate service ticket records to facilitate ongoing support

Required qualifications:

• Associate degree in Computer Science, Information Technology, or a related field preferred (or equivalent experience)
• 1-3 years of experience in technical support, help desk, or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals are preferred
• Experience supporting Microsoft operating systems and Microsoft 365 applications
• Basic understanding of networking fundamentals, including TCP/IP, DNS, and DHCP