IT Support Technician
Job Summary
Providing frontline technical support, the full-time Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and basic connectivity issues, with responsibilities performed remotely or onsite as needed.
Key responsibilities:
- Serve as the first point of contact for client support requests, managing ticket creation and documentation
- Troubleshoot and resolve technical issues efficiently while escalating complex problems to senior technical staff
- Collaborate with team members to enhance service delivery and maintain accurate documentation of all technical work
Required qualifications:
- Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
- 1-3 years of experience in technical support or related IT support roles
- Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
- Experience with Microsoft operating systems and Microsoft 365 applications
- Valid driver's license and ability to travel to client sites as needed
Complete Job Description
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