IT Support Technician

Job Summary

Providing frontline technical support, the full-time hourly Systems Technician will manage client inquiries related to personal computers, printers, Microsoft 365, and connectivity issues, while delivering exceptional customer service both remotely and onsite.

Key responsibilities:

• Manage and prioritize support tickets, ensuring accurate documentation and timely resolution of client issues
• Provide troubleshooting for end-user devices and Microsoft 365 applications, escalating complex issues as needed
• Collaborate with technical team members to enhance service delivery and contribute to a positive client experience

Required qualifications:

• Associate degree in Computer Science, Information Technology, or related field preferred, or equivalent experience
• 1-3 years of experience in technical support or related IT support roles
• Entry-level certifications such as CompTIA A+, Google IT Support Professional Certificate, or Microsoft Fundamentals preferred
• Experience supporting Microsoft operating systems and applications, as well as basic networking issues
• Valid driver's license