IT Support Technician

Job Summary

To support a dynamic IT environment, the full-time Corporate IT Support Technician will provide technical assistance for hardware and software issues, manage user accounts, and document incidents while working in a hybrid setting.

Key responsibilities

• Respond to user-reported issues via phone, email, and remote support tools, following established processes
• Troubleshoot and resolve desktop, laptop, application, and peripheral issues across Windows and macOS systems
• Manage user accounts, including password resets and basic Active Directory administration

Required qualifications

• Associate degree in Information Technology, Computer Science, or equivalent hands-on experience
• 1-3 years of experience in a help desk, desktop support, or technical support role
• Strong working knowledge of Windows operating systems; basic macOS support experience preferred
• Experience with ticketing systems and IT service management processes
• Solid troubleshooting skills with hardware, software, and end user applications