IT Support Technician

Job Summary

Providing frontline and escalated technical support, the full-time Corporate IT Support Technician will assist internal users with hardware and software issues in remote, onsite, and hybrid environments while ensuring timely ticket resolution and collaboration with engineering teams.

Key Responsibilities

• Respond to user-reported issues via phone, email, and remote support tools, following established processes
• Troubleshoot and resolve desktop, laptop, application, and peripheral issues across Windows and macOS systems
• Manage user accounts and support employee onboarding and offboarding, including device setup and access management

Required Qualifications

• Associate degree in Information Technology, Computer Science, or equivalent hands-on experience
• 1-3 years of experience in a help desk, desktop support, or technical support role
• Strong working knowledge of Windows operating systems; basic macOS support experience preferred
• Experience with ticketing systems and IT service management processes
• Solid troubleshooting skills with hardware, software, and end user applications