IT Support Technician
Job Summary
Providing technical support remotely, the full-time IT Support Technician will diagnose, troubleshoot, and resolve telecommunications, network, hardware, and software issues while assisting restaurant managers and franchise IT staff to ensure operational efficiency.
Key responsibilities
- Utilize a ticketing system to log and monitor technical support requests
- Collaborate with end-users and solution partners to resolve issues and complete project tickets within deadlines
- Monitor problem management software for outages and support systems, ensuring timely solutions
Required qualifications
- Associate degree or higher in a computer-related field focused on end-user support or network management
- In-depth knowledge of Android, Windows 11, Server 2019/2022, and Microsoft Office applications
- Familiarity with DNS, DHCP, WINS, and TCP/IP protocols
- Experience in providing help desk support for PC and peripheral setup and maintenance
- Ability to learn new technologies quickly and work effectively in a fast-paced environment
Complete Job Description
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