IT Support Technician
Job Summary
To support a growing team in Orange County, CA, the full-time IT Support Technician will provide first-level technical support, troubleshoot hardware and software issues, and assist with onboarding while ensuring excellent customer service.
Key responsibilities
- Provide Tier 1 technical support via phone, email, chat, and ticketing system
- Troubleshoot and resolve common technology issues, including account access and hardware problems
- Configure and deploy technology equipment for new hires and existing employees
Required qualifications
- High school diploma or equivalent required; Associate degree in IT or related field preferred
- Previous experience in help desk or technical support preferred
- Basic understanding of Microsoft Windows operating systems and Microsoft 365 applications required
- CompTIA A+ certification or progress toward certification is a plus
- Familiarity with IT ticketing systems and device imaging preferred
Complete Job Description
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