IT Support Technician
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Job Summary
Seeking motivated individuals, the full-time IT Support Technician will provide exceptional technical support to clients and end users, handling inbound help desk calls and troubleshooting issues in a fully remote environment.
Key responsibilities:
- Deliver consistently excellent, friendly, and professional service to clients and end users
- Handle inbound IT help desk and product support calls, tickets, and service requests
- Troubleshoot technical issues efficiently while ensuring a positive customer experience
Required qualifications:
- Previous experience in a helpdesk environment, preferably at an MSP
- L1 Technical Experience with strong troubleshooting skills
- Familiarity with modern Windows and Mac operating systems
- Motivated self-starter with a passion for technology and support
- Customer service oriented with a positive attitude towards helping others
Complete Job Description
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