IT Support Technician
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Job Summary
Responding to technical issues escalated by customers, the full-time IT Support Customer Service Technician will act as a liaison between operations, clients, and the engineering team while working remotely to assist end users during extended core hours.
Key responsibilities
- Provide technical support and solutions to customer issues using existing manuals and scripted responses
- Collaborate with engineering support teams to refer ongoing issues and ensure effective resolution
- Document and communicate workarounds and solutions clearly to both customers and management
Required qualifications
- Experience with problem solving, debugging, and providing technical solutions
- Ability to manage time and prioritize tasks in a high-pressure environment
- Experience working in a team-oriented, collaborative, agile environment
- Prior experience with federal or VA.gov digital services is highly desirable
- High school diploma or GED
Complete Job Description
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