IT Support Tier 1 Analyst
Get new jobs like this one by email. Create a free account for job alerts and to save the jobs you like.
Job Summary
Providing essential troubleshooting support, the full-time IT Support Tier 1 Analyst will assist clients with hardware, software, networking, and telephony issues in a remote environment.
Key responsibilities:
- Deliver prompt technical support to clients via phone, email, or ticketing system
- Troubleshoot and resolve common technical issues related to hardware, software, and network connectivity
- Manage support tickets in the AutoTask system, ensuring timely resolution and client communication
Required qualifications:
- High School diploma or equivalent (Degree preferred)
- 1-2 years of IT, Help Desk, or MSP experience
- Required Certifications: O365 Fundamentals and Azure Fundamentals
- Preferred Certifications: VMware Certified Associate (VCA) and CompTIA A+
- Experience with Office 365 administration, Azure AD, and VMWare
Complete Job Description
The complete job description is available to premium members. Premium membership includes:
Full access to 38,818 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
BBB URL BBB URL
The company description is available to premium members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
