IT Support Tier 2 NOC Analyst
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Job Summary
Working remotely in a full-time capacity, the IT Support Tier 2 NOC Analyst will monitor client environments, respond to afterhours incidents, and provide escalation support to Service Delivery Teams while managing service requests and contributing to knowledge base documentation.
Key responsibilities:
- Monitor alerts and notifications from various platforms, triaging and responding to system, network, and application alerts
- Handle incoming service requests during afterhours, prioritizing and processing tickets according to SLA and urgency
- Troubleshoot system performance issues and escalate unresolved incidents to Tier 3 or on-call teams as necessary
Required qualifications:
- High School diploma or equivalent (Degree preferred)
- 3-7 years of IT, Help Desk, and/or MSP experience
- Required Certifications: MS-102: Microsoft 365 Administrator and CompTIA Net+ or CCNA
- Experience with Office 365 administration, Azure AD, and VMWare
- Ability to provide 24/7 on-call support during a rotation schedule
Complete Job Description
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