IT Systems Administrator

Job Summary

To support daily IT operations, the full-time IT Systems Administrator will manage user support across macOS and Windows, administer SaaS platforms, and ensure device and inventory accuracy in a remote work environment.

Key Responsibilities

• Run day-to-day IT operations, resolving Tier 1 and Tier 2 issues and managing the Jira Service Management queue
• Administer SaaS platforms, handling user access and licenses for tools like Microsoft 365, Slack, and Google Workspace
• Execute onboarding and offboarding processes, ensuring timely setup for new hires and proper exit procedures for departing employees

Required Qualifications

• 3 to 5 years of experience in IT support, systems administration, or IT operations, including Tier 2 experience
• Strong hands-on experience supporting both macOS and Windows environments
• Practical administration skills in Microsoft 365 and familiarity with tools like Slack and Zoom
• Experience with Microsoft Entra ID user administration, SSO, and MFA
• Hands-on experience with an MDM or RMM platform such as Intune, Jamf, or Datto RMM