IT Systems Engineer
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Job Summary
Owning the IT support process end-to-end, the full-time IT Systems Engineer will manage onboarding, offboarding, and system improvements for tools like Okta and Google Workspace, while working remotely and collaborating closely with the tech team on various initiatives.
Key responsibilities
- Oversee the entire IT support queue, including onboarding and offboarding processes
- Develop and manage software and vendor request processes, ensuring efficient procurement and licensing
- Enhance the reliability of core systems and execute security initiatives as directed by the CISO
Required qualifications
- Experience administering a modern SaaS-based IT environment, including identity providers like Okta and Google Workspace
- Proven track record of managing an IT support queue from intake to resolution in a similar-sized company
- Experience implementing security measures on systems you have managed
- Documentation and runbooks that have been successfully utilized by others
- Preferred experience with software request and vendor processes, including evaluation and procurement
Complete Job Description
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