IT Technician

Job Summary

Providing day-to-day technical support, the full-time salaried IT Technician will troubleshoot hardware and software issues, install and maintain IT equipment, and support user onboarding and offboarding in Shreveport, LA.

Key responsibilities

• Provide technical support for hardware, software, networks, and end-user systems, including troubleshooting and issue resolution
• Install, configure, and maintain desktops, laptops, printers, and mobile devices
• Monitor system performance and escalate complex technical issues to senior IT staff or vendors as needed

Required qualifications

• Associate or bachelor's degree in information technology, Computer Science, or a related field, or equivalent hands-on experience
• 1-3 years of experience providing technical support in a help desk, desktop support, or IT operations environment
• Strong troubleshooting skills with the ability to diagnose and resolve hardware, software, and network issues
• Customer-service mindset with clear communication skills to support users with varying levels of technical knowledge
• Ability to manage multiple support requests and prioritize tasks effectively