IT Technician I (Arizona Licensed)

Job Summary

To support a high-volume IT service desk, the part-time IT Technician I (Arizona Licensed) will provide 1st level technical support through calls and chats, managing service requests and enhancing customer support in a remote environment.

Key responsibilities

• Provides customer support for IT services, acting as a liaison between facility staff and information technology
• Prioritizes and schedules service requests, ensuring appropriate resources are deployed to meet customer needs
• Manages procurement of IT services and products, tracking orders and maintaining asset management procedures

Required qualifications

• Associate's degree or two years of relevant experience in a technology support role
• Strong knowledge of desktop and mobile devices, as well as network connectivity
• Familiarity with Microsoft Office O365 applications
• Ability to work effectively in a team environment with strong organizational skills
• Experience in customer service and engaging with both technical and non-technical audiences