Italian Speaking Member Success Agent

Job Summary

Fluent in Italian, the full-time Member Success Agent will provide exceptional customer support to panelists participating in market research surveys, ensuring timely resolution of inquiries and fostering strong relationships remotely.

Key responsibilities

• Follow up with support staff to ensure satisfactory resolution of customer inquiries
• Achieve or exceed team KPI goals while assisting team leads with administrative tasks
• Coordinate escalations and communicate urgent issues promptly

Required qualifications

• Fluent in Italian (expert or native proficiency) and advanced English
• At least 2 years of experience in a customer service role with direct consumer interaction
• Experience with online support via ticketing and emailing systems
• Proficient in Microsoft Office Suite and capable of adapting to new technologies
• Demonstrated ability to work independently and as a proactive team player in a fast-paced environment