ITIL Certified Product Manager
Job Summary
Serving as the liaison to caregivers across the Ministry, the full-time Senior Service Management Product Manager will focus on the evolution and development of Enterprise Service Management solutions and workflows in a remote environment.
Key responsibilities
- Collaborate with various stakeholders to enhance service management processes and workflows
- Drive continuous service improvement initiatives utilizing ITIL practices
- Manage projects related to ServiceNow or similar platforms, ensuring alignment with organizational goals
Required qualifications
- Bachelor's degree in a related field or equivalent work experience
- 8 years of experience with ServiceNow or a similar platform
- ITIL Foundation certification, or to be completed within one year of hire
- Scrum Master certification, or to be completed within one year of hire
- Strong understanding of IT Service Management practices and related technologies
Complete Job Description
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