ITSM Governance Consultant
Job Summary
To standardize and improve ticketing operations across 20 ski resorts, the remote, contract-based Ticketing Process Governance Consultant will assess workflows, establish processes, and analyze ticket data using the TeamDynamix platform.
Key Responsibilities
- Assess ticketing workflows, governance gaps, and compliance across multiple locations
- Establish standardized processes for ticket creation, routing, escalation, resolution, and closure
- Analyze ticket data, SLA performance, backlog, and operational trends
Required Qualifications
- Strong experience in ITSM, service desk governance, or IT operations
- TeamDynamix experience strongly preferred
- Expertise in SLA management, incident management, ticket workflows, and reporting
- Experience standardizing processes across distributed teams
- ITIL knowledge and operational dashboard experience preferred
Complete Job Description
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