ITSM Lead
Job Summary
To support a growing IT service management practice, the fully remote ITSM Lead will manage ITSM practices in an enterprise environment, focusing on continuous improvement and building effective relationships across various teams.
Key responsibilities
- Manage and enhance IT Service Management practices while collaborating with cross-functional teams to achieve strategic goals
- Develop and implement measurement frameworks to drive continuous improvement and service efficiency
- Oversee stakeholder management and maintain constructive relationships with business and IT leaders globally
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline, or equivalent professional experience
- ITIL Certification is required; ITIL Managing Professional, Practice Manager, or Master certification is a plus
- 12+ years of hands-on leadership experience in a multi-cultural, multi-vendor environment
- Knowledge of ITSM frameworks and familiarity with ITSM platforms, such as ServiceNow
- Experience with Agile/Scrum methodologies is a plus
Complete Job Description
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