ITSM Manager
Job Summary
Experienced ITSM Managers will find a fully remote, full-time opportunity focused on managing service management processes, leveraging cloud technologies, and leading cross-functional teams to enhance IT service delivery.
Key responsibilities
- Manage and optimize IT service management processes, policies, and procedures
- Utilize data analytics to assess process health and recommend actionable improvements
- Lead and motivate interdisciplinary teams to achieve strategic goals and enhance customer value
Required qualifications
- Bachelor's degree in Information Technology, Computer Science, or a related discipline
- 8+ years of experience in IT Service Management, with at least 4 years in a professional capacity
- ITIL Certification is required; ITIL Managing Professional or Practice Manager certification is a plus
- Familiarity with ITSM platforms, such as ServiceNow
- Strong understanding of cloud technologies, particularly Microsoft Azure and Google Cloud
Complete Job Description
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