ITSM Solutions Engineer
Job Summary
To expand the ITSM Specialist team, the full-time Solutions Engineer will specialize in Atlassian's ITSM offerings, collaborating with enterprise sales teams to design, implement, and optimize solutions that enhance service delivery while working remotely.
Key responsibilities
- Specialize in designing and optimizing ITSM solutions for enterprise customers
- Collaborate with cross-functional teams to enhance the customer journey and address client pain points
- Deliver compelling presentations and proof of concepts to customers and prospects
Required qualifications
- 5+ years of experience in a pre-sales role with mid-market or enterprise customers
- Proven experience selling ITSM solutions for managing and delivering IT services
- Strong presentation skills and ability to engage with both business and technical audiences
- Demonstrated ability to build executive relationships and collaborate across teams
- Customer-centric mindset with a passion for driving customer success
Complete Job Description
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