Jira Support Engineer
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Job Summary
Providing Tier 1 and Tier 2 support for Jira users, the long-term contract Jira Support Engineer will troubleshoot platform issues, assist with configuration, and ensure effective administration of Jira environments while working remotely in EST hours.
Key responsibilities
- Respond to and resolve Tier 1 and Tier 2 Jira support tickets related to user access, workflows, and system functionality
- Troubleshoot Jira issues and provide timely resolutions to internal users and stakeholders
- Assist with Jira configuration, user management, and project setup, while documenting support processes and issue resolutions
Required qualifications
- 3+ years of experience supporting Jira in an administrator, analyst, or support capacity
- Experience managing Tier 1 and Tier 2 support tickets within a service desk environment
- Working knowledge of Jira projects, workflows, and permissions
- Experience supporting Jira Cloud and/or Jira Data Center environments
- Familiarity with Atlassian tools such as Confluence and Jira Service Management
Complete Job Description
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