Journey Orchestration Lead
Job Summary
Designing and optimizing multichannel customer journeys, the full-time Journey Orchestration Lead will translate lifecycle strategies into executable logic, govern journey libraries, and drive continuous improvement through testing and performance insights in a remote work environment.
Key responsibilities
- Design multichannel journeys across various platforms, including email, SMS, and direct mail
- Translate CRM and lifecycle strategies into journey requirements and decisioning logic
- Build and configure journeys in orchestration platforms such as Salesforce Journey Builder and Adobe Journey Optimizer
Required qualifications
- 6+ years of experience in CRM, lifecycle marketing, or customer journey design
- Hands-on experience with at least one enterprise journey orchestration platform
- Experience designing journeys with complex logic across multiple channels
- Strong understanding of audience segmentation and data-driven triggers
- Experience with testing and optimization methods
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,387 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
