Journeyman Telecommunications Specialist
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Job Summary
Providing daily operational support for the T-Metrics Contact Center as a Service (CCaaS) platform, the full-time Journeyman Telecommunications Specialist will troubleshoot issues, monitor system performance, and manage telecom incidents while working remotely.
Key responsibilities
- Provide daily operational support and troubleshooting for the T-Metrics CCaaS platform
- Monitor system performance and investigate telecommunications and contact center service issues
- Track, document, and manage telecom incidents and service requests through the established ticketing system
Required qualifications
- Experience supporting enterprise telecommunications or contact center systems
- Experience troubleshooting VoIP, CCaaS, or unified communications platforms
- Familiarity with incident management and problem tracking processes
- Strong analytical and troubleshooting skills in telecommunications environments
- Ability to document issues, resolutions, and operational procedures clearly
Complete Job Description
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