Junior Application Service Desk Analyst with Security Clearance
Job Summary
Providing customer-oriented support, the full-time Junior Application Service Desk Analyst with Security Clearance will assist users with proprietary government applications, manage help desk tickets, and ensure adherence to service level agreements while working onsite in Vienna, VA.
Key responsibilities
- Provide support for various proprietary government applications and respond to user inquiries via phone and email
- Enter, monitor, and update help desk tickets to track progress and resolution of customer issues
- Cross-train and support multiple applications in a Help Desk/Call Center environment
Required qualifications
- Active Secret Clearance or higher
- 2+ years of relevant experience, preferably in a customer service or application support role
- Basic computer skills, including proficiency with Microsoft Applications and internet browsing
- Understanding of service level agreements (SLAs) in a call center or related environment
- Experience in Application Service Desk/Call Center is a plus
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 41,560 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
