Junior Associate - IT Support
Job Summary
Providing remote deskside technical support, the full-time Junior Associate - IT Support will resolve hardware/software issues, respond to technical inquiries, and ensure excellent customer service for users.
Key responsibilities
- Resolve hardware and software issues while providing virtual support to end-users
- Follow standard operating procedures and maintain incident tracking using appropriate tools
- Collaborate with peers and Resolver groups to ensure timely issue resolution and service continuity
Required qualifications
- 2+ years of experience in IT Helpdesk or deskside support, with remote support experience preferred
- Strong troubleshooting skills across Windows, macOS, mobile platforms, and enterprise applications
- Familiarity with ticketing systems and remote assistance tools
- U.S. work authorization required; must pass a background check
- Ability to follow established processes while maintaining confidentiality
Complete Job Description
The complete job description is available to members. Premium membership includes:
Full access to 39,141 remote jobs from human-vetted companies, updated daily
Resume Builder - AI-powered tool to craft, enhance, and tailor your resume to a specific job
Twice-monthly live group coaching and the full Remote Career Center
20% member discount on Career Services
Backed by a 30-day money-back guarantee
Company Company Name
Headquarters Headquarters
Founded Founded
Website
The company description is available to members. Go Premium for full access to every job and company profile in our remote jobs database, backed by a 30-day money-back guarantee.
