Junior Customer Experience Representative
Job Summary
A company is looking for a Junior CX Service Representative to provide customer support and assistance.
Key Responsibilities
- Serve as the first point of contact for customers via email, phone, and LiveChat
- Assist customers with various issues, including sign-in and billing inquiries
- Document customer issues and communicate feedback to the product team
Required Qualifications
- Availability to work Wednesday to Sunday from 4pm-12am EST
- Proactive attitude with a passion for helping customers
- Willingness to ask for help and collaborate with team members
- Optional personal experience with a password manager
Complete Job Description
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