Junior Help Desk Technician
Job Summary
Providing expert IT support remotely, the full-time Junior Help Desk Technician will manage help desk tickets, resolve user issues, and escalate problems as necessary while assisting customers at The United States Military Academy (USMA) at West Point.
Key responsibilities
- Create and manage help desk tickets for IT support services
- Resolve user issues and escalate tickets when necessary
- Provide direct support to application users by addressing operational problems
Required qualifications
- High school diploma required
- 1+ years of relevant experience
- U.S. Citizenship required
- Background check required
Complete Job Description
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