Junior IT Helpdesk Specialist
Job Summary
To support a growing remote workforce, the Junior IT Helpdesk Specialist will provide Tier 1 technical support, manage and escalate tickets, and troubleshoot various hardware and software issues while working Eastern Time Zone hours.
Key responsibilities
- Provide Tier 1 technical support via phone, email, chat, and ticketing system for remote employees
- Manage and escalate tickets, ensuring timely follow-up and clear communication
- Troubleshoot and resolve issues related to Windows/Mac workstations, mobile devices, and legal industry software
Required qualifications
- 0-1 year of Helpdesk or IT support experience, ideally in a remote environment
- Strong troubleshooting skills across hardware, software, networking, and remote access tools
- Experience supporting Google Workspace & Microsoft 365, Windows & MacOS
- Excellent communication skills with a customer service mindset
- Proven time management and prioritization skills to handle multiple tasks and tickets
Complete Job Description
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