Junior IT Support Engineer
Job Summary
Providing frontline technical support during weekend shifts, the Junior IronCare Engineer will respond to customer requests, triage support tickets, and perform basic troubleshooting to ensure a positive customer experience.
Key responsibilities
- Serve as the primary point of contact for customer inquiries via calls and emails
- Create, update, and document customer tickets in ServiceNow while adhering to compliance requirements
- Perform basic technical troubleshooting and assist with user moves, adds, changes, and deletes
Required qualifications
- High school diploma required; advanced degree preferred
- Demonstrated interest and aptitude in IT, technology, and troubleshooting
- Previous experience in a customer-facing help desk or technical support environment is preferred
- Ability to obtain a Public Trust or Secret-level government clearance
- U.S. citizenship required
Complete Job Description
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