Junior IT Support Engineer

Job Summary

Providing first-level technical support, the full-time Junior IT Support Engineer will assist Managed Services clients remotely by resolving issues reported via phone and web tickets, focusing on end user account administration tasks.

Key Responsibilities

• Resolve problems reported to the service desk by phone or web tickets
• Provide first-level contact and problem resolution for customer issues
• Communicate timely updates on ticket status and resolution to customers

Required Qualifications

• Experience providing technical assistance over the phone
• A+ Certification preferred but not required
• Enrollment in IT-related classes, certification training, or a degree preferred but not required
• Able to multi-task and manage multiple open tickets simultaneously
• Motivated to learn new skills and technology practices