Junior IT Support Engineer
Job Summary
Working the Swing Shift from Monday to Friday, the Junior IronCare Engineer will provide frontline technical support to key customers, handling customer requests, triaging support tickets, and performing basic troubleshooting in a fast-paced environment.
Key responsibilities
- Respond to incoming customer calls and emails, ensuring a high level of customer service
- Create, update, and close customer tickets in ServiceNow while documenting troubleshooting steps
- Perform basic technical troubleshooting and support user moves, adds, changes, and deletes
Required qualifications
- High school diploma required; advanced degree preferred
- Demonstrated interest and aptitude in IT and troubleshooting
- Previous experience in a customer-facing help desk or technical support environment preferred
- Ability to obtain a Public Trust or Secret-level government clearance
- U.S. citizenship required
Complete Job Description
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