Junior IT Support Specialist
Job Summary
To support a growing IT team, the full-time Junior IT Support Specialist will respond to customer inquiries through various channels, assist in onboarding and educating customers, and advocate for their needs while working remotely.
Key responsibilities
- Respond to and resolve customer questions via chat, email, and telephone
- Assist in onboarding and supporting customers throughout their journey
- Act as a customer advocate by addressing unique questions and challenges
Required qualifications
- Excellent communication skills in English
- High school degree
- Interest in Linux or Windows system administration and troubleshooting
- Solution-oriented mindset with a passion for helping others
- Willingness to work in shifts during local afternoon and night hours
Complete Job Description
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