Junior IT Support Specialist
Job Summary
To support a growing IT team, the full-time Junior IT Support Specialist will respond to customer inquiries via chat, email, and phone, assisting with onboarding and technical support in a remote work environment.
Key responsibilities
- Respond to and resolve customer questions through various communication channels
- Assist in onboarding and educating customers throughout their journey
- Act as a customer advocate by addressing unique questions and challenges faced by clients
Required qualifications
- Excellent communication skills in English
- High school degree
- Interest in Linux or Windows system administration and troubleshooting
- Solution-oriented mindset with a passion for resolving problems
- Ability to work in shifts according to local time
Complete Job Description
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