Junior IT Support Specialist
Job Summary
To support a growing IT team, the full-time Junior IT Support Specialist will respond to customer inquiries, assist with onboarding, and provide technical support in a remote work environment.
Key responsibilities
- Respond to and resolve customer questions through chat, email, and telephone calls quickly and effectively
- Assist in onboarding, educating, and supporting customers throughout their journey
- Act as a customer advocate by addressing unique questions and challenges faced by customers
Required qualifications
- Excellent communication skills in English
- High school degree
- Interest in developing a career in Linux or Windows system administration
- Solution-oriented mindset with a passion for resolving problems
- Ability to work in shifts during local morning and afternoon hours
Complete Job Description
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