Junior Subscription Specialist

Job Summary

Supporting the execution and optimization of a subscription business, the full-time Junior Subscription & Retention Specialist will manage subscriber experience initiatives, analyze retention data, and assist with operational improvements in a remote setting.

Key Responsibilities

• Support day-to-day administration and optimization of the subscription program, including monitoring subscriber activity and identifying operational issues
• Assist in implementing cancellation-prevention initiatives and analyzing subscriber behavior to reduce churn
• Help develop and execute A/B tests and retention experiments to improve the subscriber journey and document findings for future optimization

Required Qualifications

• Approximately 3-5 years of experience in ecommerce, digital marketing, or customer retention
• Strong analytical skills with proficiency in working with spreadsheets and performance metrics
• Excellent attention to detail and ability to manage multiple tasks and deadlines
• Proactive mindset with the ability to investigate problems and identify patterns
• Experience collaborating with cross-functional teams in a remote environment