Junior Support Engineer
Job Summary
To ensure the smooth operation of HeadSpin's cloud and on-premises devices, the full-time Junior Support Engineer will triage and respond to incidents, manage ticket resolutions, and collaborate with internal teams while working remotely.
Key responsibilities
- Triage and respond to tickets related to incidents and outages from automated monitoring and customer reports
- Manage the lifecycle of tickets until resolution and collaborate with other internal teams for escalations
- Participate in an on-call rotation for incident response and document workflows for common issues
Required qualifications
- 0 to 2 years of experience in a technical support role
- Bachelor's degree in computer science or a comparable field
- Knowledge of incident response related to network and software infrastructure
- Familiarity with network fundamentals (LAN, WAN, VLAN, Firewalls, Switches, Access Points)
- Experience with operating systems (Linux, MAC, Android, iOS) and command line tools
Complete Job Description
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