Junior Support Engineer
Job Summary
Supporting the maintenance of devices and infrastructure, the full-time Junior Support Engineer will respond to incidents and outages, manage ticket resolutions, and collaborate with various internal teams in a remote environment.
Key responsibilities
- Triage and respond to tickets related to incidents and outages from automated monitoring and customer reports
- Collaborate with global HeadSpin sites and Data Center teams to debug and recover systems and hardware
- Document workflows and playbooks for common issues while participating in an on-call rotation for incident response
Required qualifications
- 0 to 2 years of experience in a technical support role or equivalent
- Bachelor's degree in computer science or a comparable field
- Knowledge of incident response relating to network and software infrastructure
- Familiarity with network fundamentals and operating systems (Linux, MAC, Android, iOS)
- Experience with command line tools and technologies such as Google Workspace, Jira, and Slack
Complete Job Description
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